license activation solidworks simulation

[macista]

Bye to all,

I am looking in every way to access the motion environment of solidworks but I can't view it between the additions.
I have a premium solidworks license that from what I see includes this environment.
Please, if anyone knows how to get to the target, please describe the detailed procedure.

Thank you in advance.

 

[MassiVonWeizen]

the logic would say to call the assistance or reseller of the program.. .

 

[macista]

I have already followed logic, but the assistance (which we have called a thousand times for another thousand problems) is incompetent and washes hands simply saying that it is not included.
going to solidworks tutorials itself is mentioned:

Solidworks motion tutorialto perform this tutorial you need solidworks motion (available in premium solidworks).a colleague of mine spoke to a dealer who confirmed that in the premium is included the motion environment but not using it does not know how to activate it. .

In short, I don't trust assistance because several times it happened that rather than humbly say "I don't know, I will inform myself" they said "no, this function on solidworks does not exist" when systematically existed.

Thank you for answering.

 

[Tristan]

Have you looked here yet?

https://www.solidworks.it/sw/support/1094_ita_html.htm

 

[macista]

Yes, a quick look already I gave it but I failed to perform as described. .

 

[Tristan]

I have already followed logic, but the assistance (which we have called a thousand times for another thousand problems) is incompetent and washes hands simply saying that it is not included.

...and if the assistance is not included, it is normal that the hands are washed (especially if you call a thousand times!). If you buy the software without service, maintenance and configuration contracts, and you are not able to use it, you can't even claim that others work for free for you, right?

 

[Kekkone]

with premium license the option is enabled.
But first you have to enter your my solidworks account and register your license serial, then the functions are enabled.

 

[stevie]

...and if the assistance is not included, it is normal that the hands are washed (especially if you call a thousand times!). If you buy the software without service, maintenance and configuration contracts, and you are not able to use it, you can't even claim that others work for free for you, right?

indicate the correct procedure to activate a function (already paid) is the minimum union, with or without ongoing maintenance

 

[Tristan]

indicate the correct procedure to activate a function (already paid) is the minimum union, with or without ongoing maintenance

This is sacrosanct, but I was referring to the assistance "that they called another thousand times for another thousand problems"

 

[macista]

This is sacrosanct, but I was referring to the assistance "that they called another thousand times for another thousand problems"

kind tristan,

Don't take it for granted.
assistance is included in the package so the company has the right to call even 2000 times if you feel the need.
the purpose of the assistance is to assist and not to distract the customer by giving him the assurance that what he is asking does not exist.

in the end I solved and contrary to what said the assistance I managed to enable solidworks simulation and motion by going to check the boxes inherent in the installation procedure.

the fact is that I spent 2 precious hours of time to arrange it myself when we paid a service that besides being unable to "assisterci" was even giving us untruthful information.

 

[Tristan]

...and who wastes? I don't care. you first wrote that they don't give it to you because it's not included. Now it turns out it is? And what do I know? change your dealer at this point.. .

 

[macista]

This is sacrosanct, but I was referring to the assistance "that they called another thousand times for another thousand problems"

...and who wastes? I don't care. you first wrote that they don't give it to you because it's not included. Now it turns out it is? And what do I know? change your dealer at this point.. .

@tristan I was referring to the topic of discussion ... the "license" is not included, not assistance. .

Anyway, thank you all, I solved.

 

[Tristan]

"license" is not included, not assistance. .

I got it wrong then.

 

[macista]

nessun problem